These Terms of Service detail how we deliver our digital services. They complement our Terms and Conditions and apply to all clients of Anthony Hunt / SHAART Agency.
1. Scope of Service
Each service is delivered according to the scope defined in the approved proposal. Any work outside that scope is considered additional and may involve extra cost and timeline.
2. Delivery Process
- Diagnosis and architecture: we define the system before building it.
- Build: we implement, integrate, and test.
- Launch and optimization: we bring the system live and refine as agreed.
3. Timelines
Estimated timelines depend on the client providing access, information, and approvals on schedule. Delays caused by the client will proportionally extend delivery timelines.
4. Third-Party Costs and Platform Usage
Platform subscriptions (GoHighLevel, AI tools, domains, hosting), advertising budget, and licenses are the client's responsibility unless otherwise specified in the proposal.
We operate on GoHighLevel (GHL) for CRM, automations, and messaging. Beyond the base subscription, GHL charges usage-based fees for messaging, and that cost is the client's responsibility, separate from the setup fee or monthly subscription of the contracted product. For reference only (GHL rates, subject to change without notice — we do not guarantee or control these rates):
- Email: approximately $0.675 USD per 1,000 emails sent from the CRM.
- SMS: approximately $0.008–$0.018 USD per segment (160 characters), plus carrier fees and A2P registration depending on country.
- WhatsApp Business: $15 USD/month per enabled number, plus the cost of each Marketing or Utility template message sent — per-template cost varies by country and message category. Service conversations (replies to the customer) carry no extra charge.
These usage costs are billed directly to the client's GHL account (or re-billed as agreed) and are not included in the price of any Anthony Hunt / SHAART Agency product or subscription unless explicitly stated otherwise in writing.
5. Support and Maintenance
Included support is specified in each proposal. After that period, ongoing support and improvements are available through an optional retainer agreement.
6. Warranties
We warrant that the system will be delivered in working order in accordance with the agreed scope. We do not warrant specific commercial results, as these depend on external factors (market conditions, offer, budget, client execution).
7. Payments and Refunds
Payments are governed by the proposal. All sales are final pursuant to our Refund Policy.
8. Confidentiality
We treat as confidential any sensitive business information we access during the project, and we expect the same treatment toward our methods and materials.